Refund policy

Return and Refund Policy

So that you can shop with confidence, we have established the return and refund policy set out below. Please have your order number ready when contacting us.

When returns and exchanges are accepted

We accept returns and exchanges only in the following cases.

  • The item arrived damaged or leaking, or was otherwise defective due to an accident in transit
  • An item different from your order arrived (wrong item type or wrong number of bottles)

If either applies, please contact us at the address below within 7 days of receiving the item. Sending photographs (the whole item, the damaged part, and the outer box) helps us process your request more quickly.

When returns and exchanges cannot be accepted

  • Returns or exchanges for personal reasons (the item was not as imagined, the taste did not suit you, etc.)
  • Contact made 8 or more days after the item was delivered
  • Items that have been opened
  • Orders found to have been placed by a person under 20 years of age
  • Orders that we determine to have been placed for the purpose of resale

Because of the nature of alcoholic beverages, we cannot accept returns for personal reasons. Please review the product description carefully before purchasing.

How to return or exchange an item

  1. Contact us at the address below, stating your order number, name, contact details, and the reason for the return.
  2. We will inform you of the return address and the procedure to follow.
  3. After we have inspected the item, we will issue a refund or ship a replacement.

Where the return or exchange is due to a fault on our side (damage or a wrong item shipped), we will cover the shipping costs.

Cancellations made by us, and refunds

We may cancel an order before dispatch, at our discretion, in the following cases.

  • Stock is insufficient, or another unavoidable reason arises
  • The order is found to have been placed by a person under 20 years of age, or we determine that the order was placed for the purpose of resale

In these cases we will contact you at your registered email address or by phone and refund the full amount you paid. There is no cancellation fee or any other charge to you.

Refunds

Refunds are issued to the payment method used for the order (credit card). Depending on your card issuer's processing, it may take several business days for the refund to appear on your statement.

Contact

Dion International Co., Ltd.
3-18-18 Kaminabe, Higashi-ku, Kumamoto-shi, Kumamoto 861-8010, Japan
Phone: 096-273-8305
Email: info@dion-intl.com
Business hours: Weekdays 10:00–17:00 (JST), closed Saturdays, Sundays, national holidays and the New Year period